Customer Service Questions
Returns/Exchanges:
If you prepaid for free return/exchange at the time of purchase the good news is your shipping will be FREE! No worries if you didn't, using the return portal will offer you a choice of the best shipping rates from all of the major carriers!
Please click through to "this link" to the return portal to start a return/exchange and start the process. It will ask for your order email address and order ID number that is located on your packing slip in the box. You will be asked a few questions and upload full images of the front and back of the garment.
After completing the form, an email will be automatically sent to us for approval. Once approved, you will receive a return shipping label and you drop it off to deliver back to the warehouse. The portal will automatically process the refund/exchange once the return is received.
Any questions contact customerservice@surf-fur.com .
What is the difference between a Waterparka and the SurfCheck hoodie?
Both styles are made with the same windproof, waterproof, breathable one layer bonded fleece. The Waterparka is the long parka that is an essential piece of gear to go with all your watersports. It is used to keep warm, block wind, change under, and wrap your wet gear inside when the day is done. It is not a fashion statement (although we have had a stylist do a whole video on what to wear with the parka…picture leather skinny jeans).
The SurfCheck hoodie goes just past your hips and was designed to be an extra warmth layer between you and your Waterparka so it is FITTED and not loose. We guarantee it will replace any other zip up hoodie you own because it is just so warm and snuggly. I have had even the coolest motorcycle hipster vagabonds call it snuggly. I wouldn’t recommend changing under it.
How is the WaterParka and SurfCheck supposed to fit?
The Waterparka is cut generously around your hips so that it is easy to change under. Do not go up a size just because you are planning to change under it. This is what it was designed to do and the cut is made to be generous. It goes over wetsuits of all mm thicknesses. The SurfCheck is more fitted and was designed to be way more snug and an extra warmth layer between you and the Waterparka. The fit around the hips is more snug which often makes it too tight for those women with major curves. Go up a size if you are lucky enough to be extra curvy. (more style details below)
Washing Instructions:
For the Waterparka and SurfCheck hoodie-
- - we suggest that you wash your gear on the speed cycle with just OxyClean and hang dry
- - do not use fabric softener or any laundry soap with oils in it (The fabric's lamination will begin to break down as soon as you use detergent even once)
- - clean with Oxyclean only when a hose or a simple machine rinse with water won't do
- - or, wash in cold water, in a sink or tub
- - hang dry in a shaded spot
- - do not iron
- - do not dry in the sun, it will fade
For the Foul Weather Gear-
- - do not machine wash
- - we suggest that you hose off your gear and hang dry in the shade
- - do not use fabric softener or any laundry soap (The fabric's lamination will begin to break down as soon as you use detergent even once)
- - soak in cold water in a sink or tub with Oxyclean only when a hose won't do (i.e. fish guts)
- - hang dry in a shaded spot
- - do not iron
- - do not dry in the sun, it will fade
Incorrect washing of our products will void the warranty
How long will it take to ship my order to me?
As soon as we receive an order, it gets printed and will ship the same day if received before 12PM PCT. Below is a shipping map to estimate how long it will take to get to your door. These estimates will be +/- 1 to 2 days. We can not guarantee express shipping around the holiday season or during natural disasters.
What if my package has been lost?
Please email us here with your tracking number and we will look into the delivery of this package.
If the shipping company shows that it was delivered and has a photo of it at the door or near the mailbox, they will mark this as complete and there is nothing we can do on our end. You will have to file a claim with Fedex or USPS.
More FAQs
Q: What are the special features that set the Surf-fur Waterparka apart from other dive parkas, swim parkas and boat coats?
A: The Waterparka, Surf-fur's original swim parka featuring a design that is uniquely ours, is made of specially engineered fabric just for our designs. The cool-looking, reversible, hooded boat coat is completely wind and waterproof. The garment’s long, generous cut allows people to change in and out of their wetsuits and other apparel comfortably and in privacy. The coat has “Zen” changing pockets which allow the wearer to reach through and pull down suits or pull up pants. The Surf-fur is machine washable, and has stainless steel reversible snaps.
Q: Am I going to sweat in any of Surf-fur's fleece products?
A: The membrane has small holes that allow vapors to go through, but not large droplets or wind. Therefore, your sweat escapes through the fabric. It’s almost like magic!
If you want to test our theory, place the fabric over a cup of boiling water and wait a minute. You will see the vapors come through the fabric.
Q: How is the Waterparka utilized?
A: The Waterparka is an all-around protective utility garment that offers comfort, warmth and safety. Because the body loses heat 10 times faster in water than in air of the same temperature, prolonged periods in the water may produce long, slow cooling and undetected hypothermia, even in tropical water. PADI (Professional Association of Diving Instructors) suggests that water sportsmen, especially divers, use protective garments to heat up before, in between, and after dives to insure that the body heat has been restored. Besides keeping warm and dry, the Waterparka can be used for changing, wrapping and storing wetsuits in the car, and wearing over a wetsuit to keep the car seats dry.
click here to see the Waterparka in action ...in Palau!
Q: Is it necessary to wear the Waterparka in warmer areas?
A: (The video above was taken in Palau during a warm day on a windy boat ride. We heard she was the only one warm.) Because water has a specific heat approximately 1000 times greater than that of air, and a thermal conductivity 24 times greater than that of air, the body loses heat much faster in water than in air of the same temperature.
Using a diver as an example; repeated dives over several days may produce long slow cooling and undetected hypothermia even in tropical water. At the end of a dive, PADI suggests a cold diver should overdo the re-warming until sweating occurs, which indicates that body heat has been restored. This is when the Waterparka would become a diver’s best friend. The diver could put it on immediately following a dive, change under it, reverse it then continue to wear the coat until they were completely re-warmed.
Q: Can I embroider or screen print on Surf-fur products?
A: The Waterparka is embroideryable (is that a word?). However, when reversed, the embroidery will be noticeable from the other side. We suggest using a team patch or embroidering fabric and sewing it on the coat. Screen printing is an option and so is embroidery (which will make it non reversible) and patches are a good idea. If you are applying a iron on patch, please be careful to use a thick cotton cloth as a barrier between the iron and the fleece as the iron will melt the fleece. It is best to put the patch upside down on the hot iron and let it warm up then attach it to the garment. Put the cotton fabric over all then continue to iron it on medium to get it fully stuck. We have special instructions for screen printing on our fleeces, so please get in touch with us at Customerservice@Surf-fur.com
The hoodie is embroider-able since it is not reversible.
Q: Are there any fees when shipping outside of the US?